Question 1

What are delivery costs and timeframe?

Accepted Answer

We offer free delivery for orders placed in the 98105 area. For orders outside this zip code, there is a shipping fee added to the order, which is calculated at checkout according to your location.

Depending on the location, delivery may take up to two weeks.

Question 2

How can I track my order?

Accepted Answer

If your order was placed in the 98105 area, we don’t provide tracking information. For orders outside this area, you'll receive a tracking number via email. You can use this tracking number to monitor the status and location of your package. If you encounter any issues with tracking your order, feel free to contact our customer support team for assistance.

Question 3

What are the sizing and material of the hoodies?

Accepted Answer

Our hoodies are oversized so please choose your size accordingly. They are made with 80/20 poly and cotton.

Question 4

I need to update some details on my order, such as shipping address or size. How can I do that?

Accepted Answer

If you need to update any details on your order, please email us as soon as possible with your order number and the changes you'd like to make. While we cannot guarantee that changes can be made once an order is placed, we'll do our best to accommodate your request.

Question 5

Can I return or exchange my order?

Accepted Answer

We don't accept returns on orders, but exchanges for a different size are allowed for free. Please reach out to our team to exchange your order.

Question 6

Can I cancel my order after it's been placed?

Accepted Answer

We understand that circumstances may change. If you wish to cancel your order, please reach out to our customer support team as soon as possible with your order details. Orders can only be canceled before they are shipped. Once an order has been shipped, it cannot be canceled.

Question 7

My order hasn't arrived yet, and it's past the estimated delivery date. What should I do?

Accepted Answer

We apologize for any inconvenience caused by the delay in your order. Please reach out to our customer support team with your order details and we'll investigate the matter promptly to provide you with an update on the status of your order.

Question 8

I received a notification that my order was delivered, but I haven't received it. What should I do?

Accepted Answer

We understand the frustration this may cause. Firstly, please double-check with neighbors or anyone else who might have accepted the delivery on your behalf. If you're still unable to locate your package, please contact our customer support team, and we'll assist you in locating or replacing your order as necessary.

Question 9

I placed an order, but it's not showing up in my account. What should I do?

Accepted Answer

We apologize for any inconvenience. Please ensure that you've checked the correct account or email associated with your order. If you're still unable to locate your order, please contact our customer support team with your order details, and we'll assist you in resolving the issue.

FAQ

Frequently asked questions